Brook Cheng

December 22, 2025

“There was a time when your doctor knew your name, your family, and your story.” This is the title of a linked-in post authored by Suneel Dhand, MD, Founder @ MetThrive Reset from New York.

I am not a MD doctor. I am a therapist working in alternative medicine. As a healthcare practitioner, I am amazed in reading Dr Dhand’s post, as it reminds the patient the warm rapport between them and their doctors in old times.

The post further lamented that such a harmonious connection between patients and doctors no longer exists nowadays.

With a feeling of nostalgia evoked by Dr Dhand’s post, I cite the post as below (with titles added to each section for more clarity).

Nostalgia for The Lost Warm Rapport

• There was a time when your doctor knew your name, your family, and your story.

• They came to your house.

• They sat at your kitchen table.

• They knew the community they served— not from a spreadsheet, but from lived experience.

• That wasn’t some distant fantasy. That was medicine. And a lot of us remember those days.

A Massive Sea Change

• And then came the massive sea change.

• Doctors stopped being trusted professionals and became managed assets.

• Autonomy disappeared. Decisions were no longer made in the room, but upstream— by administrators, protocols, and systems far removed from patients.

• As soon as doctors became more controlled, big business and big pharma filled the vacuum.

• Care quietly gave way to employee contracts, targets, and revenue-generating protocols. What was lost wasn’t just independence.

• It was relationship. It was continuity. It was care that felt human. When doctors lose autonomy, medicine becomes transactional.

• Appointments shrink. Conversations shorten. Judgment gets replaced by checkboxes.

• Conversations shorten.

• Judgment gets replaced by checkboxes.

Why Healthcare Feels Broken

Patients feel it immediately. They may not have the words for it— but they feel the rush, the distance, the coldness.

And many doctors feel it even more. The quiet frustration of knowing what’s right— and being unable to do it. The moral injury. The burnout.

This is why healthcare feels broken. (End of Dr Dhand’s post)

My Question: Can We Restore That Golden Rapport?

Many doctors and therapists today started to realize the broken harmonious connection between the practitioner and the patient. Now the question is:

Is there an easy & quick way for a doctor or a therapist to restore that old golden connection to their patients?

Here by the words “easy & quick”, I mean achieving this goal by any open-minded doctor or therapist in 1 to 3 years. Not in 10 years!

The answer is YES! YES for any doctor and any therapist if they start to practice a magic bullet medicine in their own clinic fully under their control.

As a therapist working in my own clinic and seeing each patient for 30 to 50 minutes in each visit, I am surrounded by joyful smiles every day. I know the name of all my patients, their family members and their stories. They know me even in more details.

They call me by my first name, nick name or even just “hi”. They send me messages to my cell phone any time they like, 7 days per week, telling me their needs or sending me "thank you" messages or seasonal greetings.

My Humble Wish

My two Newsletters – Pursuing An Ideal Medicine and Truth of Acupuncture Science – is a report of my findings of a "hidden" magic bullet medicine and a record of my experience in practising this medicine.

My humble wish is that at least a portion of doctors and therapists in the world who feel frustrated with the status quo medicine could become surrounded by their patients' smiles in their own clinic, achieving this just in 3 years.